Refund policy
MG Graphics and Apparel have a 100% money back or reprint guarantee on our printing services and the garments that we provide to the customer. Our guarantee allows the customer to return merchandise within 10 days of shipment from our facility for a full refund or reprint.
Refunds or reprints will be granted for:
Any order received without print ready artwork, that means vector files, or 300DPI PNG at exact print size.
Misplaced printing position
Wrong print size. Specifying a print size then uploading a different size file.
Poor quality of actual garments
Wrong garments used, style or color
Wrong design printed
Refund and reprints will not be granted for:
Poor print quality as a result of poor artwork.
Spelling errors/typographical errors on customer artwork
Colors not printing as expected.
Damage in shipping
Rush orders
Wrong size ordered or garment sizing.
Cancelation or change of event date shirts are to be used for.
To get a refund customers must notify us of any problems and have garments returned to us within 10 days of shipment from our facility.
ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the printing process.
On custom apparel orders if proofs are not approved in 48 hours MG Graphics and Apparel will print the order as is.
MG Graphics and Apparel is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Grammar, Damage Fonts, Punctuation, Finished Product Size
COLOR PROOFING & MATCHING
MG Graphics and Apparel is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
MG Graphics and Apparel will try it’s best to match the gradient density of each color, MG Graphics and Apparel is not liable for the final appearance of a color.
ORDER CANCELLATION
MG Graphics and Apparel will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.
If job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $15 ( 15%-30% of total transaction )
Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.
RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notify MG Graphics and Apparel within 72 hrs of order acceptance to notify any defects discovered in the ordered product.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.
ORDER SHIPPING AND DELIVERY
MG Graphics and Apparel will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall DTF PrintCo be liable for any consequential or damages resulting from any delay in shipment or delivery.
All customers agree not to hold MG Graphics and Apparel liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond MG Graphics and Apparel’s direct control. MG Graphics and Apparel shipment and delivery dates are calculated based upon estimates provided by our suppliers.
MG Graphics and Apparel will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Please allow one day for receipt of labeling and billing information before counting turnaround time for shipping from shipping carrier. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for MG Graphics and Apparel to relay your information and for the carrier to pick up, and the following 3 business days/non-holidays for your shipment to arrive.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. MG Graphics and Apparel is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
If a package is not delivered due to an error made by the customer in submitting the proper shipping address, MG Graphics and Apparel will reship the package with corrected address and charge an additional shipping fee for the shipment.